1. Acceptance of Terms
By accessing or using AB Solutions' services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
If you do not agree with any part of these terms, you may not use our services.
Using our services constitutes acceptance of these terms. If you're using our services on behalf of an organization, you represent that you have authority to bind that organization to these terms.
2. Description of Services
AB Solutions provides digital technology services including:
- Web development and design services
- Mobile application development
- IT consulting and strategic planning
- Corporate identity and branding services
- Social media management
- E-commerce solutions
- Technical support and maintenance
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.
3. User Obligations and Responsibilities
When using our services, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Use our services in compliance with applicable laws
- Respect intellectual property rights
- Not interfere with the operation of our services
- Pay all fees and charges in accordance with our payment terms
4. Prohibited Uses
You may not use our services for any unlawful or prohibited activities, including:
- Violating any local, state, national, or international law
- Transmitting harmful, threatening, or offensive content
- Attempting to gain unauthorized access to our systems
- Interfering with other users' use of our services
- Distributing spam, malware, or other malicious content
- Impersonating any person or entity
- Collecting personal information without consent
Violation of these prohibited uses may result in immediate termination of services, legal action, and cooperation with law enforcement authorities.
5. Payment Terms and Conditions
Our payment structure is designed to be fair and transparent:
- Project Deposits: 50% deposit required before work begins
- Milestone Payments: 25% at design approval stage
- Final Payment: 25% upon project completion and delivery
- Payment Methods: Bank transfers and major credit cards accepted
- Late Payments: 1.5% monthly interest on overdue amounts
- Refunds: Subject to our refund policy outlined in Section 8
All prices are quoted in USD and exclude applicable taxes unless otherwise specified. Custom payment plans may be available for larger projects.
6. Intellectual Property Rights
Client-Owned Content: You retain all rights to content, data, and materials you provide to us.
Delivered Work: Upon full payment, you receive ownership of the final deliverables specific to your project, excluding:
- Third-party software licenses and frameworks
- Our proprietary tools, methodologies, and processes
- General knowledge and experience gained during the project
- Template designs or code that may be reused for other clients
Portfolio Rights: We reserve the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.
7. Confidentiality and Non-Disclosure
We understand the importance of protecting your confidential information:
- All client information is treated as confidential
- We implement appropriate security measures to protect your data
- Our team members sign confidentiality agreements
- Information is only shared with authorized personnel on a need-to-know basis
- Confidentiality obligations survive termination of our agreement
For projects involving sensitive information, we can execute a separate mutual non-disclosure agreement (NDA) upon request.
8. Refund and Cancellation Policy
Cancellation Rights:
- Projects can be cancelled within 48 hours of contract signing with full refund
- After work begins, refunds are prorated based on work completed
- Design phase cancellations: 50% of deposit is non-refundable
- Development phase cancellations: Refund based on remaining milestones
Refund Process: Approved refunds are processed within 14 business days via the original payment method.
9. Warranties and Disclaimers
Our Warranties:
- Services will be performed with professional skill and care
- Deliverables will substantially conform to agreed specifications
- We will correct any defects in our work at no additional cost
- 30-day warranty period for bug fixes and minor issues
Disclaimers: Except as expressly stated, services are provided "as is" without warranties of any kind.
We do not guarantee specific business results or performance outcomes.
10. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability is limited to the amount paid for the specific service
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for third-party service failures or interruptions
- Business interruption or lost profits are excluded from our liability
These limitations may not apply in jurisdictions that do not allow the exclusion of certain warranties or limitation of liability for consequential damages.
11. Termination of Services
Termination by Either Party:
- Either party may terminate with 30 days written notice
- Immediate termination for material breach of terms
- All outstanding payments become due upon termination
- Completed work and materials will be delivered upon final payment
Effect of Termination: Upon termination, your access to our services will cease, but these terms will remain in effect for ongoing obligations.
12. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Jordan, without regard to conflict of law principles.
Dispute Resolution Process:
- Good faith negotiation between parties
- Mediation through mutually agreed mediator
- Binding arbitration if mediation fails
- Court proceedings as a last resort
All disputes will be resolved in Amman, Jordan, and conducted in English.